Sign in to aurora+
Sign in to aurora+
Are you an existing aurora+ customer? Sign in here to check your balance, see your daily usage and top up.
Account management tools
Account management tools
Use our free online account management tools and forms to manage your account quickly and easily.
Selected articles from this site
We're here to help
Bill support
It's an uncertain time financially for many in our community. Find out how we can help you.
Small business support
Many small businesses are hurting. We want to help. Find out how we can support you.
Estimated bills
Due to the impacts of COVID-19, your bill may be estimated. Read more about your options regarding estimations here.
Your Energy Support
Our Your Energy Support (YES) Program helps customers when they need it most. Find out about our hardship program here.
It's okay to ask for help.
It's going to be a tough few months. More support is available if you need it.
Help and support
Lifeline - 13 11 14 (24/7)
Beyond Blue -1300 224 636 (24/7)
MensLine Australia - 1300 789 978
Headspace - 1800 650 890
Rural Alive and Well (RAW) - 1300 4357 6283 (24/7)
Weekdays
7am-10am
Peak
$$
- Peak charges:
10am-4pm
Off-peak
$
- Off-peak charges:
4pm-9pm
Peak
$$
- Peak charges:
9pm-7am
Off-peak
$
- Off-peak charges:
Weekends
All day
Off-peak
$
* Plus daily supply charge of
- Off-peak charges:
You could save on your electricity bills with Peak and Off-peak
Learn more