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Use our free online account management tools and forms to manage your account quickly and easily.

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Take control of your energy

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  • View your energy down to the hour
  • Check your usage and costs every day from your favourite device
  • Say goodbye to quarterly bills
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We're here to help

Bill support

It's an uncertain time financially for many in our community. Find out how we can help you.
Small business support

Many small businesses are hurting. We want to help. Find out how we can support you. 
Estimated bills

Due to the impacts of COVID-19, your bill may be estimated. Read more about your options regarding estimations here. 

Frequently asked questions

I have a small business, how can you help me during COVID-19?

We've established a COVID-19 Customer Support Program supported by a $5M Customer Support Fund specifically to help our residential and small business customers impacted by the pandemic.

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Will we lose power because of COVID-19?

No. Tasmania’s energy supply remains secure.

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I need a connection, can I still get one?

Absolutely, our priority is to ensure the supply of all our customers. Please call us on 1300 132 003 to arrange your connection.

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Will my bill be estimated?

TasNetworks have recommenced normal meter reading operations in all regions of Tasmania, including reading meters inside homes and businesses, unless someone in the property identifies as awaiting COVID-19 test results.

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View all FAQ's

Your Energy Support

Our Your Energy Support (YES) Program helps customers when they need it most.  Find out about our hardship program here. 

Learn more

It's okay to ask for help. 

It's going to be a tough few months. More support is available if you need it. 

Help and support

Lifeline - 13 11 14 (24/7)

Beyond Blue -1300 224 636 (24/7)

MensLine Australia - 1300 789 978

Headspace - 1800 650 890

Rural Alive and Well (RAW) - 1300 4357 6283 (24/7)

Online support

Weekdays
7am-10am Peak $$
Peak charges:
10am-4pm Off-peak $
Off-peak charges:
4pm-9pm Peak $$
Peak charges:
9pm-7am Off-peak $
Off-peak charges:
Weekends
All day Off-peak $
Off-peak charges:
* Plus daily supply charge of

You could save on your electricity bills with Peak and Off-peak

Learn more