For short term assistance we offer a payment extension. Complete the application form online and get a response within 3 business days.
Learn how to prepay your energy bill with direct debit.
Still unsure about the best way for us to help you? No worries at all. Get in touch with our team and we'll work out a solution with you.
Frequently asked questions
Yes. You can pay your bill with a VISA or MasterCard using our online payment system.
A copy of your bill is available when you log in to Aurora Online, or you can call or email us to request a copy.