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Call us

Residential customers

Available Monday to Friday from 8am–6pm

1300 13 2003
+61 3 6237 3400 (international calls)

Business customers

Available Monday to Friday from 8am–6pm

1300 13 2045

Interpreter services

Please contact the Translating and Interpreting Service (TIS National) on

13 1450


If you are deaf or have a hearing impairment, contact us through the National Relay Service.

Mail us

Send us a letter

Aurora Energy Pty Ltd
GPO Box 191
Hobart TAS, 7001

Pay by mail

Post your cheque or money order (made out to Aurora Energy) to:

Aurora Energy
Locked Bag 4
Hobart Tasmania, 7001

Outages

Power Outages

Contact your electricity distributor TasNetworks for any power outages or faults. 

Visit TasNetworks

Gas Outages

Contact your gas distributor Tas Gas Networks for any gas outages or faults.

Visit Tas Gas Networks

Emergencies 

For electricity emergencies (shocks, sparking or fallen power lines) call TasNetworks faults line immediately on 132 004

For gas emergencies (leaks) call Tas Gas Networks immediately on 1802 111

If a life is in danger, call 000 directly. 

Frequently asked questions

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Right to Information requests

You have a legal right to certain information under the Right to Information Act 2009.

You can find out more about Aurora Energy's provisions for your right to information.

No contact list

If you do not wish to receive marketing material, you can phone 1300 13 2003 to get on our no contact list.

Alternatively, log in to Aurora Online to change your notification preferences in your details.