For aurora+ customers, sign in here to check your balance, see your daily usage and top up.
We've established a COVID-19 Customer Support Program supported by a $5M Customer Support Fund specifically to help our residential and small business customers impacted by the pandemic.
This will allow us to help people pay their energy bills and allocate more resourcing to people experiencing hardship through things like bill relief, waiving fees and charges, freezing debt, payment plans and more.
If you need to delay paying your account for any reason, you can request a payment extension here.
If you need more support, our industry-leading hardship program Your Energy Support (YES) can help. Read more about the YES program here.
1300 132 006 for residential support
13 2004 for emergencies and faults