Choosing the right energy plan

Did you know there is more than one energy plan to choose from when connecting your power?

Already connected? You can still change your power to a plan that better suits your lifestyle.

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Connect with us.

Are you an electrical contractor?

If you're an electrical contractor, we have a dedicated team just for you. If you have any questions regarding an EWR (electrical works request) you've submitted you can contact our electrical contractor helpline on 1300 085 055 or email EChelpline@auroraenergy.com.au

For all other enquiries

Our commitment to the community

We are proud to be Tasmanian and are committed to ensuring as Tasmanians we all have a community to be proud of now and into the future. 

We support a variety of sporting, community and not for profit organisations across the island.

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Frequently asked questions

What ID is required to arrange a new electricity connection?

We need an identification number from at least one of the following:
· driver’s licence
· birth certificate
· passport
We will also ask you to provide a password for your account.

How do I organise an electricity connection in joint names?

To organise an electricity connection in joint names call us on 1300 13 2003. We need to speak to both customers to confirm a joint account.

Can I pay my Aurora bill online?

Yes. You can pay your bill with a VISA or MasterCard using our online payment system.

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How do I disconnect my electricity?

You can disconnect over the phone. There is a final read fee of $56.19. If you want the power turned off it'll be $88.53.

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Do I need to be home when you connect my electricity supply?

If there’s clear and safe access to your meter box you don’t need to be there when TasNetworks connects your electricity supply. However if your meter is inside, you have locked gates or there are dogs in the same area as the meter box, you will need to arrange for someone to be at the property to give the person connecting safe access.

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