Outages and emergencies

If a life is in danger, call 000 directly

Top Questions

How do I charge up the meter?

Insert your Smart Card into your PAYG meter and your credit will be transferred to the meter.

Can I pay my Aurora bill online?

Yes. You can pay your bill with a VISA or MasterCard using our online payment system.

Read More
What do I do if I can't pay my account on time?

If you are having trouble paying your bill we can help. Contact us or request a payment extension.

Read More
How do I change my name or update my contact details on my Aurora account?

If you need to update your name you can email, fax or post a clear photo of your driver's license, birth or marriage certificate to us.

If you just need to update your contact details like your postal address, phone number or email you can use our form.

Read More
What is the charge when I get my electricity connected?

The connection fee charged by TasNetworks will be listed on your bill under ‘Other Charges’ and begin with ‘Network charge’. A standard connection costs $86.64. If you request for a priority connection, it will cost more.

Need to get in touch?

Chat to one of our friendly Tasmanian energy experts online, over the phone or by mail.

Contact us