Payment options

We know everyone is different and the way they like to pay their bills is too. So we’ve created a range of different payment options to choose from. Whether you like to pay weekly, fortnightly or monthly or avoid your quarterly bill all together, we have a solution for you!

Have you heard of our EasyPay option? Customers wanting to smooth out their bills into regular payment amounts love it!

EasyPay

Better ways to pay

aurora+ is now available! Offering an easier way to view and manage your energy.

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Direct Debit

If you don't want to think about it, you can set up a direct debit with us and we will pay your bill straight from your chosen bank account.

PLUS: when a bill is paid in full by direct debit from your bank account by the due date, you will get a discount of 5.5 cents a day (incl. GST)!

(Before you sign up for direct debit, there's some Terms and Conditions to think about.)

Pay online

Simply grab your VISA or Mastercard credit card details and your Account Number (it's in the blue panel on the right hand side of your bill) and you can pay your bill with a credit card.

Pay online now

BPAY

With the convenience of BPAY you can pay your bill anytime of the day or night 7 days a week! You can pay your bill in full or use your internet banking to setup regular payments so you can stay in control.

Our biller code: 5595

Your reference number is your 9-digit Aurora Energy account number

Pay by mail

Post your cheque or money order (made out to Aurora) to:

Aurora Energy

Locked Bag 4

Hobart Tasmania, 7001

Pay by phone

You can call Australia Post on 13 18 16 and pay with your credit card. The Australia Post Billpay code for Aurora is 0755.

Pay in person

Take your bill into:

any Australia Post Office or agency
Service Tasmania

And pay by cash, cheque or EFTPOS

Stay safe online

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Payment plans and prepaying

Sometimes it's easier to manage your budget by making regular payments, rather than paying all at once. You can set up a regular payment plan a few ways.

(If you want to just pay a bit from time to time, you can do that too: pay online with your credit card, pay via BPAY, or in person at Australia Post or Service Tasmania).

Direct Debit

You can use direct debit to make regular payments of any amount you choose - this could pay for your entire bill when it arrives, give you a credit or leave you with just a portion owing. (If you want to arrange to pay any remaining amount on your bill by direct debit, you can do that too.) Read more about the details.

EasyPay

With EasyPay, your energy usage is averaged out over your previous 12 months. By making the same regular payments all year round you will always know the exact amount you need to pay without having to worry about winter bills. Our tip - use EasyPay with Direct Debit so your payments will come out automatically!

Learn more about EasyPay here or sign up for EasyPay here

Centrepay

If you receive Centrelink payments, you can arrange for an amount to come straight to Aurora out of your benefit before you are paid. So your bill should be a lot smaller when it comes, or there will be nothing further that you need to pay at all!

To set up Centrepay, fill out the Centrelink online form here or call our Customer Service Advisors on 1300 13 2003 from Monday to Friday, 8am to 6pm. (Or you can visit the Centrelink website to read more information).

Frequently asked questions

Can I pay my Aurora bill online?

Yes. You can pay your bill with a VISA or MasterCard using our online payment system.

Can I pay my bill by the month?

Sort of. You can set up regular payments or make payments when you can using either Aurora Online, in person, with BPAY, by setting up Direct Debit or Centrepay or talking to us about EasyPay.

Can I pre-pay my Aurora bill?

Yes. You can make payments towards your bill before it’s due with direct debit, BPAY, credit card payment or centrepay. You may even be eligible to go on to our bill smoothing option EasyPay.

How do I change my direct debit payment details?

Residential customers can call us on 1300 13 2003 or submit a request via our general enquiry form.
Small business customers can call us on 1300 13 2045.

What do I do if I can't pay my account on time?

If you are having trouble paying your bill we can help. Contact us or request a payment extension.

Better ways to pay

Direct Debit

Pay online

BPAY

Pay by mail

Pay by phone

Pay in person

Stay safe online

Payment plans and prepaying

Direct Debit

EasyPay

Centrepay

Switch to e-Bill

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